Diego Berea

Diego Berea is a consultant, author, and speaker. He is managing partner of Ozona Consulting and project leader of ISO 24896:2026. His work connects service management, IBCS, performance management and clear business communication.

About

Diego is a computer engineer and managing partner of Ozona Consulting. He is a member of the editorial team for ISO/IEC 20000 within ISO/IEC JTC 1/SC 40, where his work focuses on Service Management.

He is project leader for ISO 24896:2026, Notation for Business Reporting, developed within ISO/TC 37 and based on the IBCS framework. Following the publication of the first edition, the IBCS Association board appointed him as IBCS Stewardship Lead for the ISO 24896 series, with responsibility for monitoring its evolution, coordinating IBCS Association’s participation in future ISO/TC 37 work, and maintaining alignment between ISO 24896 and future versions of IBCS.

Diego is also an IBCS Certified Consultant. His work combines standardization, service management, performance measurement, and the design of clearer reports, presentations, and dashboards.

IBCS® Certified Consultant

Diego Berea has successfully completed the IBCS® certification for successful design of reports and presentations at the IBCS Institute in July 2024.

Work samples

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the PDF version of the book on performance measurement , which includes a complete chapter on the application of IBCS rules and the requirements of the future ISO 24896 applied to performance measurement." data-original="https://www.ibcs.com/wp-content/uploads/2024/07/performance-measurement-cover-en.png" />

  • Work sample 1 - before Speedometers are one of those visualizations that IBCS advises against using. In this case, they are used to display real-time data, which can vary with each observation, just like on a vehicle’s dashboard. In the attached figures, the speedometers used in the intelligent service monitoring platform Obsidian are shown.

  • Work sample 1 - after To make them as much IBCS-compliant as possible, the following premises have been followed:
    • Use the speedometers only to show real-time information.
    • Instead of showing the color of the segment in which the pointer is located, use red or green only to show the deviation from the threshold, so that the color band is larger or smaller depending on the deviation from the target.

  • Work sample 2 Access to the PDF version of the book on performance measurement , which includes a complete chapter on the application of IBCS rules and the requirements of the future ISO 24896 applied to performance measurement.